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Guest Service



Delivery and Shipping

Which resorts do you deliver to?

We will happily send your gift to any open Walt Disney World Resort, as well as open good neighbor resorts and hotels located on Walt Disney World Resort property.

Do you deliver outside of the Walt Disney World Resorts?

At this time we only deliver to Disney owned and operated resorts, as well as good neighbor resorts and hotels located on Walt Disney World Resort property.

Am I required to show an ID for alcohol delivery?

Florida law requires that alcohol deliveries are made only with a valid photo ID and signature. The resort will leave a message on the room phone if the Guest is not in their room at the time of delivery. The Guest can call the front desk for delivery when they return.

Will my gift be delivered directly to the resort room?

Individual gift items including floral: Disney Floral & Gifts delivers these items to your resort. The resort team delivers to your room between the hours of 9am to 9pm. Please note: for delivery on your arrival date, since your room is not pre-assigned, the gift will be delivered after your arrival.

Can I set up a specific delivery time?

Guests requiring a specific time of delivery should contact a Dream Maker to set up a premium timed delivery for an additional fee.

Do you deliver balloons?

Yes, we deliver balloons to most locations with the exception of Disney’s Animal Kingdom.

Can we have a Disney character deliver our gift to the room?

Our Disney Characters are not able to deliver gifts to our resorts. You can find them in our parks and select resort character dining locations. Our happy team of Cast Members makes our resort deliveries.


Guest Service

What is your cancellation policy?

Most orders may be cancelled with 48 hours notice. Orders that include personalized items may not be canceled.


Product Information

Can I purchase a Disney Gift Card to be delivered to someone at a Walt Disney World resort?

If you would like to have a Disney Gift Card delivered to someone visiting the Walt Disney World Resort®, Disney Floral & Gifts offers same-day delivery for requests received by 2PM EST. Please call Disney Floral & Gifts at 1-407-WDW-GIFT to have a Disney Gift Card or an assortment of other floral arrangements and gifts delivered to the Walt Disney World Resort® location of your choice. For home delivery of Disney Gift Cards, please visit disneygiftcard.com to shop hundreds of designs or to purchase a Disney Gift Card eGift.

Do you sell chocolate covered strawberries?

We do not sell chocolate covered strawberries. Sliced or decorated fruit is available through in-room dining at select Walt Disney World® Resorts.